01952 327210
01952 327210

Complaints Procedure

We are committed to providing a high service and patient care is our top priority.

When something goes wrong, we need you to tell us about it. 

 

If you have a complaint or concern about the level of care that you have received from an Osteopath, other Health Professional or any member of the Osteopathy Plus team, please follow the steps below.

 

Step 1 

Please make your complaint to Amy Vowles, either in person, by phone, by letter or in an email to amy@osteopathy-plus.co.uk . If you telephone or speak to us in person, the complaint will be logged and whoever takes your complaint will attempt to resolve the issue for you.

If you're not satisfied, we will tell you when Amy Vowles will be free to ring you to discuss the matter or invite you to come to the practice to do so.

 

Step 2

Amy Vowles will call or meet with you personally to discuss the matter in full within 10 working days of the complaint being logged.

 

Step 3

Osteopathy Plus will thoroughly investigate the complaint as described below and write to you within 5 days of the personal call or meeting.

 

We will;

  • Find out what happened and what went wrong.
  • Make sure that you receive an explanation and apology where appropriate.
  • Deal with your complaint and reach an amicable solution.
  • Identify what Osteopathy Plus can do to ensure that a similar problem does not arise again.

Institute of Osteopathy - Complaints Resolution Service

If you feel uncomfortable complaining directly to Osteopathy Plus or do not feel that your complaint has been resolved to your satisfaction, you can speak to the Institute of Osteopathy on 0800 110 5857.

 

General Osteopathic Council

If you are concerned about patient safety and you wish to instigate a formal complaint with the regulatory body, the General Osteopathic Council can be contacted on 0207 357 6655. Please note that the General Osteopathic Council cannot award compensation. 

For an appointment please call 01952 327210

Address

Osteopathy Plus

27 Upper Wood  

The Rock

Telford

TF3 5DR

Appointments Available

Monday:        0900 - 1800

Tuesday:       1400 - 2000 

Wednesday: 0900 - 1800 Thursday:      1400 - 1900

Friday:           0900 - 1700

 

Saturdays by arrangement

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